Category Archives: Uncategorized

Service failure recovery

  “Your most unhappy customers are your greatest source of learning.” – Bill Gates. This is true.  Your unhappy customers are disinclined to pull punches.  They will tell you exactly what went wrong.  They will tell you want they don’t … Continue reading

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Lucky you

“I feel that luck is preparation meeting opportunity.” – Oprah Winfrey. I like this statement.  I would add one thing to it: flexibility.  You can prepare yourself to be ready for an opportunity, but if you have a set opportunity … Continue reading

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Put yourself in your customer’s place

“The golden rule for every business man is this: Put yourself in your customer’s place.” – Orison Swett Marden. So, I think by now everyone knows that generally, it is easier and more cost efficient to keep an old customer … Continue reading

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“You get what you pay for”

Hat tip to Ask a Manager for making me aware of this video. I’m afraid I might have more to say about my ex putting a contract on me than his inference that she shouldn’t have been cheap.

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Is anyone surprised he got fired?

  So, I know I’m a little late to this one, but as the story continues, I’ll put in my 2 cents.  As you may be aware, Chick-Fil-A President Dan Cathy was interviewed and asked about his personal beliefs.  This … Continue reading

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Hiring Enthusiasm Over Skill

  “I rate enthusiasm even above professional skill.” – Edward Appleton (found on brainyquote.com) It’s tough to hire people. Everyone is giving you their very best face and their very best accomplishments on a piece of paper, and there are … Continue reading

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Budgeting Blues

  “A budget tells us what we can’t afford, but it doesn’t keep us from buying it.” – William Feather (found on brainyquote.com) Ah, budgeting. If only the reality of the future would bend to our will and follow our … Continue reading

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