Tag Archives: Customer service

Service failure recovery

  “Your most unhappy customers are your greatest source of learning.” – Bill Gates. This is true.  Your unhappy customers are disinclined to pull punches.  They will tell you exactly what went wrong.  They will tell you want they don’t … Continue reading

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Put yourself in your customer’s place

“The golden rule for every business man is this: Put yourself in your customer’s place.” – Orison Swett Marden. So, I think by now everyone knows that generally, it is easier and more cost efficient to keep an old customer … Continue reading

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